FAQs

How does the order process work?

Select the type & number of masters you require, add to cart, checkout & upload your pre-master(s).

What is the best format to submit pre-masters?

For best results we recommend this format:

-6db of headroom, 24 bit 44.1khz .wav files with no compression or limiting on the master channel.

Can I place an order and submit my pre-master(s) at a later date?

Yes, there is no reason you can’t upload your pre-master(s) at a later date however please make sure to include your order number in the file name.

How do I send my stems / pre-masters?

After checkout you can find your order number and instructions to submit your stems or pre-master(s) using the Uploads Page

Alternatively you can send the files to our Email via Wetransfer or similar platforms. Please note that we will require your order number in the email in order to proceed.

How long will the turn around be?

We aim to return your priority masters within 24hrs. No-rush masters are turned around between 2-7 days.

How will I receive my order?

Your master(s) will be sent to your provided email with a download link.

How do vinyl masters work?

If you need your tracks pressed to vinyl, it requires a different type of mastering compared to digital mastering.

When selecting your options, select Additional Vinyl Master(s) and upload the same pre-master(s) as you would for digital mastering (no separate pre-master(s) needed).

How do radio edits work?

If you need an additional master for your radio edit(s), please select additional Radio Edit from the dropdown in the options.

When uploading your pre-master(s), please upload your radio edit pre-master(s) in addition to your extended version(s) and we will master them both.

Do you offer discounts on bulk orders?

If you have any enquires regarding bulk orders, please contact us directly

Do you offer revisions?

Yes! We offer up to 2 revisions free of charge! However on submission please be as specific as possible so we can get the masters sounding right the first time.